Terms & Conditions

Terms of Trading

1. Trade only supplier (Business Customers)

Defined as: You are classified as a business customer if you indicate to us that the goods supplied by us will be used in the course of your business or if you use the goods in the course of your business.

2. Price

The price quoted excludes VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of delivery.

Our quotations laps after 30 days (unless otherwise stated).

The price quoted excludes delivery (unless otherwise stated).

Unless otherwise stated, the price quoted to business customers is an illustrative estimate only and the price charged will be our current price at the time of delivery.

At any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods.

3. Delivery

All delivery times quoted are estimates only.

If we fail to deliver within a reasonable time, you may (by informing us in writing) cancel the contract, however;

You may not cancel if we receive your notice after the goods have been dispatched; and

If you cancel the contract, you can have no further claim against us under that contract.

If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).

We may decline to deliver;

If we believe that it would be unsafe, unlawful or unreasonably difficult to do so;


The premises (or the access to them) are unsuitable for our vehicle.

We may deliver the goods in installments. Each installment is treated as a separate contract.

4. Risk

The goods are at your risk from the time of delivery.

Delivery takes place either:

When the goods are loaded at our premises (if you are collecting them or arranging carriage);


When the goods are unloaded at your premises or address specified by you (if we are arranging carriage).

You must inspect the goods on delivery. If any goods are damaged or not delivered, you must write to tell us within seven days of delivery or the expected delivery time. You must give us (and any carrier) a fair chance to inspect the damaged goods. If you fail to notify us in accordance with these requirements, you will not be entitled to reject the goods and will be deemed to have accepted the goods in accordance with the contract.

5. Payment terms

You are to pay us in cash or in cleared funds prior to delivery, unless you have an approved credit account or we have agreed otherwise in writing.

If you have an approved credit account, payment is due no later than 30 days after the date of our invoice unless otherwise agreed in writing.

If you fail to pay us in full on the due date we may:

Suspend or cancel future deliveries;

Cancel any discount offered to you;

Charge you interest at the rate set under s.6 of the Late Payment of Commercial Debts (Interest) Act 1998;

a)      Calculated (on a daily basis) from the date of our invoice until payment;

b)      Compounded on the first day of each month; and

c)       Before and after any judgement (unless a court orders otherwise);

Claim fixed sum compensation from you under s.5A of that Act to cover our credit control overhead costs; and

Recover the cost of taking legal action to make you pay.

If you have an approved credit account we may withdraw it or reduce your credit limit or bring forward your due date for payment. We may take any of these actions at any time and without notice.

You do not have the right to set off any money you may claim from us against anything you may owe us.

While you owe money to us, we have a right to keep any property we may hold of yours until you have paid us in full (a lien).

You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly and including finance costs and legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.

6. Title

Until you pay all debts you may owe us:

All goods supplied by us remain our property;

You must store them so that they are clearly identifiable as our property;

You must insure them (against the risks for which a prudent owner would insure them) and hold the policy on trust for us;

You may use those goods and sell them in the ordinary course of your business, but not if;

We revoke that right (by informing you in writing); or

You become insolvent

The contract is on a rolling basis and does not end when the balance of the account reaches zero.

You must inform us (in writing) immediately if you become insolvent.

If your right to use and sell the goods ends you must allow us to remove the goods.

We have your permission to enter any premises where the goods may be stored:

At any time, to inspect them; and

After your right to use and sell them has ended, to remove them, using reasonable force if necessary.

Despite our retention of title to the goods, we have the right to take legal proceedings to recover the price of goods supplied should you not pay us by the due date.

You are not our agent. You have no authority to make any contract on our behalf in our name.

7. Warranties

We warrant that the goods:

Comply with their description on our acknowledgment of order form; and

Are free from material defect at the time of delivery.

We give no other warranty (and exclude any warranty, term or condition that would otherwise be implied) as to the quality of the goods or their fitness for any purpose.

If you believe that we have delivered goods which are defective in material or workmanship, you must;

Inform us (in writing), with full details, within seven days; and

Allow us to investigate (we may need access to your premises and product samples).

If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions in full, we will (at our option) replace the goods or refund the price

We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if we are negligent.

Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to two million pounds.

For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.

Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.

8. Specification

If we prepare the goods in accordance with your specifications or instructions you must ensure that;

The specifications or instructions are accurate;

Goods prepared in accordance with those specifications or instructions will be fit for the purpose for which you intend to use them; and

Your specifications or instructions will not result in the infringement of any intellectual property rights of a third party, or in the breach of any applicable law or regulation.

We reserve the right to make any changes in the specifications of our goods that are necessary to ensure they conform to any applicable safety or statutory requirements; and

To make without notice any minor modifications in our specifications we think necessary or desirable.

9. Return of goods

We will accept the return of goods from you only:

By prior arrangement (confirmed in writing);

On payment of an agreed handling charge (unless the goods were defective when delivered) and

Where the goods are as fit for sale on this return as they were on delivery.

10. Cancellation

You may not cancel the order unless we agree in writing.

If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order.

We may suspend or cancel the order, by written notice if:

You fail to pay us any money when due (under the order or otherwise);

You become insolvent;

You fail to honor your obligations under these terms.

11. Waiver and variations

Any waiver or variation of these terms is binding in honor only unless:

Made (or recorded) in writing;

Signed on behalf of each party; and

Expressly stating an intention to vary these terms

All orders that you place with us will be on these terms (or any that we may issue to replace them).By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with our terms.

12. Force majeure

If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability.

Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.

13. General

English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.

If you are more than one person, each of you is liable for all of your obligations under these terms (joint and several liability).

We may treat you as insolvent if:

You are unable to pay your debts as they fail due; or

You (or any item of your property) becomes the subject of:

a)      Any formal insolvency procedure (examples of which include receivership, liquidation, administration, voluntary arrangements (including a moratorium) or bankruptcy);

b)      Any application or proposal for any formal insolvency procedure; or

c)       Any application, procedure or proposal overseas with similar effect or purpose.

All brochures, catalogues and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between us and you should not rely on them in entering into any contract with us.

Any notice by either of us which is to be served under these terms may be served by leaving it at or by delivering it to (by recorded post) the other's registered office or principal place of business. All such notices must be signed.

No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller.

The only statements upon which you may rely in making the contract with us are those made in writing by someone who is (or whom you reasonably believe to be) our authorised representative and either:

Contained in our estimate (or any covering letter) and not withdrawn before the contract is made; or

Which expressly state that you may rely on them when entering into the contract.

Nothing in these terms affects or limits our liability for fraudulent misrepresentation.